EN / NL / DE
We ship out daily until 19:00. Free goodies from €39 – claim yours while reviewing your basket. Free shipping from €59.
We ship out daily until 19:00. Free goodies from €39. Free shipping from €59.
EN / NL / DE
EN / NL / DE
We ship out daily until 19:00. Free goodies from €39 – claim yours while reviewing your basket. Free shipping from €59.
We ship out daily until 19:00. Free goodies from €39. Free shipping from €59.
EN / NL / DE
contact
Most questions can be answered in our Frequently Asked Questions, but please feel free to get in touch if there’s anything else we can help you with.
Erasheen usually responds to messages the same day, Monday to Friday.
Orders are shipped within 48 hours and usually leave the studio the same day. All parcels are sent with tracking and insurance, so there is no need to worry about your order making its way to you.
Packaging is plastic-free and designed to protect your order over long distances. The studio takes responsibility for the shipment until the parcel reaches you.
Something not quite right with your order?
Please get in touch within 7 days of receiving your order.
Have a question about your shipment?
Have a look at the Frequently Asked Questions or send the studio a message. Happy to help.
Free shipping is available from the following order values, depending on your region:
The easiest way to find the best available shipping rate is to add the products to the basket and enter the delivery address at checkout. The website will show the available shipping options and prices, so you can choose the one that works best for your order.
Here is a little more information about the different options:
DHL
The preferred option for deliveries within the Netherlands.
Bpost
The preferred option for deliveries within Belgium.
DPD
A favourite option for deliveries within Europe, offering fast and affordable shipping for parcels up to 20 kg at a flat rate.
International Post – Small parcels
A handy option for smaller parcels up to 1.8 kg. These smaller boxes travel with the international mail service and cost less than standard parcels, although delivery can take a little longer. The price consists of a starting fee plus an additional amount for every 100 g. The website calculates the best available rate automatically. The parcel is delivered by the national postal service in the destination country, such as USPS in the US or Canada Post in Canada.
International Post – PostNL
An option for larger international parcels sent by air or sea. The price consists of a starting fee plus an additional amount for every kilo. The website calculates the best available rate automatically. Once the parcel arrives in the destination country, it is delivered by the local postal service, such as USPS in the US or Canada Post in Canada.
Not quite the right fit? No problem. Returns are accepted within 14 days of delivery, as long as the items are unused and returned in their original packaging.
A little tip: We recommend sending your return with tracking, so it can be followed along the way.
VASCO Fulfilment
attn. Foekje Fleur Returns
Ringdijk 378
2983 GS Ridderkerk
The Netherlands
Can I exchange an item?
Direct exchanges are not available. Please return the item and place a new order. If you need a hand with this, feel free to email the studio.
Can I return an item to a shop?
Returns can be made to the shop where the purchase was made. Foekje Fleur does not have a physical shop of its own, so online orders should be returned by post.
How will I receive my refund?
The refund will be made to the original payment method. Depending on your payment method, it may appear as a payment from Mollie Payments.
How long does a refund take?
Once the return has arrived, it takes 6–8 business days to process. A confirmation will be sent once it has been processed. The refund may then take another 2–3 days to appear in your account.
Received the wrong item?
Sorry about that! Send an email to info[at]foekjefleur.com and the studio will sort it out as quickly as possible.
What if my return gets lost?
Until the return reaches the studio, it remains the sender’s responsibility. This is why tracked shipping is recommended.
Need a little more help?
Please get in touch. The studio is happy to help.
Do you have gift cards?
Gift cards are available on request. They are prepared manually. Please use the contact form to request a gift card.
Are the vases waterproof?
Yes. The inside of the vases is glazed, making them waterproof and suitable for use as a vase or container. When filling a vase with water, some water may spill onto the outside. The surface should be dried with a towel before placing the vase on any surface to prevent staining.
Are the products dishwasher-safe?
The Bubble Buddy is dishwasher-safe. Bottle vases are not recommended for dishwasher use. Please refer to the care instructions for further information.
Can B-choice products or samples be purchased?
A sample and B-choice sale is held periodically. Announcements are made through Instagram and the newsletter.
How should the bottle vases be cared for?
The bottle vases are designed to be durable when handled with care. After use, wash the vase with mild soap, warm water and a brush, then leave it to dry on a clean towel.
Grease stains can be removed by applying soft soap, leaving it overnight and then cleaning the vase as described above. Bottle vases should always be kept indoors and stored in a dry place, as moisture and dirt can affect the outer surface over time.
Liquids can also be stored in the bottle vase. A cork can be used to close the bottle.
How should the Bubble Buddies be cared for?
The Bubble Buddy requires no special care. Handle the product with care and clean it when needed.
How should the soaps be cared for?
Store the soap in a cool, dry place to help maintain its quality.
How should the Odds & Ends textiles be cared for?
An eco-friendly detergent is recommended. Wash the textiles at 30°C, although they can be washed at temperatures of up to 60°C when necessary. Line drying is recommended to help extend the life of the textiles. Ironing is optional.
When is the new collection coming?
New products and collections are developed on an ongoing basis. The vases are available in new colour and shape combinations from time to time. Suggestions for new shapes found while collecting discarded materials can be shared through Instagram.
New collections and products are announced through the newsletter.
Can items from an upcoming collection or new stock be reserved?
Items from upcoming collections or new stock cannot be reserved. Customers can contact the studio to be informed when new stock becomes available.
When will new stock be available?
The collection is restocked several times throughout the year. Special collections are limited to a single production. New stock is announced through Instagram and the newsletter.
How is an order placed?
Orders can be placed through the online shop. Browse the collection, add the selected products to the shopping cart and proceed to checkout. Follow the steps shown on screen to complete the order.
By placing an order through the website, customers agree to the general terms and conditions.
Can an order be changed after it has been placed?
Orders are processed shortly after they are received, so changes cannot usually be made once an order has been placed. For assistance, please contact the studio as soon as possible. English and Dutch are spoken.
Does the order come with a printed receipt?
Receipts are sent by email. Printing is kept to a minimum.
What should be done if an order confirmation has not been received?
Order confirmation emails may sometimes end up in the spam folder. If the confirmation cannot be found there, please contact the studio with the relevant order details so the issue can be investigated.
An order confirmation was received, but payment was not made. How can the order be cancelled?
There is no need to cancel an unpaid order. The order will be cancelled automatically.
An order has been cancelled, but the items are still wanted. What should be done?
First, compare the order number in the cancellation email with the order number on the original confirmation. If the numbers are different, the cancellation email can be ignored.
If the numbers match, check whether the payment was completed. If payment was made, please contact the studio with proof of payment so the issue can be resolved.
An order cannot be placed. What should be done?
Please contact the studio for assistance with completing the order.
What are freebies?
We like to offer every customer a little gift with their order, but we don’t want to send unwanted gifts that only go to waste. So, you can pick your own gift!
The offering depends on the total value of products you purchase; the larger your order, the more choices you have.
How to claim freebies?
It’s super easy! Just follow these simple steps:
Please keep in mind:
What payment methods are accepted?
Available payment methods vary by country. In the Netherlands, iDEAL is available. International payment options include credit cards and PayPal.
What about VAT?
Prices are displayed in euros and include the applicable local VAT for customers within Europe. For countries outside Europe, prices are displayed excluding VAT.
How is an order delivered?
Orders are handled by the warehouse and shipped with PostNL. DPD or DHL may be used in some cases. Tracking information is sent to the email address provided with the order.
Can an order be collected?
Collection is currently not available. Customers can check the boutique list to find a nearby retailer and are advised to contact the store in advance to confirm product availability.
Are international shipments available?
Orders can be shipped worldwide.
How long does shipping take?
Orders placed on weekdays are normally shipped within 24 hours. Orders are not shipped on Saturdays, Sundays or public holidays.
Following the launch of a new collection or a major restock, shipping may take an additional 2–3 working days. Delivery times may also be affected by circumstances beyond the studio’s control.
How can an address be changed?
If an incorrect address was entered during checkout, please contact the studio as soon as possible. Address changes may be possible before the parcel leaves the warehouse. Once the parcel has been shipped, the address can no longer be changed.
Dutch customers can also change the delivery address to a collection point through the PostNL app using the tracking information received by email.
How can a delivery be tracked?
Every parcel is assigned a tracking number, which is sent in a separate email. Please allow at least 12 hours for tracking information to become available. If the tracking email has not been received, please check the spam folder or contact the studio for assistance.
What should be done if a package appears to be lost?
For the fastest update, contact the transport partner using the contact details provided on the tracking website. If the issue cannot be resolved through the transport partner, please contact the studio.
Shipping remains the responsibility of the studio, and an appropriate solution will be provided if a parcel is confirmed as lost.
What about taxes and duties?
International shipments may be subject to duties and fees, depending on the destination country and the value of the order. The amount charged is determined by the destination country’s tax and customs regulations.
How can an order be returned?
If a customer changes their mind or is dissatisfied with a purchase, the item or items can be returned within 14 days of delivery. Sale items are final sale and cannot be returned.
A return form should be downloaded and enclosed with the parcel. The studio should also be contacted with the customer’s name, order number and details of the returned item or items. Please indicate whether a refund or a coupon code is preferred.
Returned items must be unused and in their original condition and packaging. The customer is responsible for the items until they reach the studio and for the cost of return shipping.
A tracked delivery service that provides insurance for the value of the goods is recommended. Once a return has arrived, it takes 6–8 working days to process. Please allow an additional 2–3 working days for the refund to appear in the bank account.
Can an order be exchanged?
To exchange an item, return the unwanted item and place a new order for the desired replacement. A coupon code may be provided; please contact the studio before returning the item.
Can an order be returned or exchanged in a store?
Returns and exchanges cannot currently be processed through the studio’s own store. Please contact the studio to check whether an alternative arrangement is possible.
Can a product purchased from a retailer be returned?
Products purchased from a retailer must be returned to the store where they were purchased.
Can a gift be exchanged?
An original receipt or order confirmation is required to exchange a gift. Please contact the studio for assistance.
How long does it take to process a return?
Once a returned item has arrived, processing takes 6–8 working days. Please allow an additional 2–3 working days for the refund to appear in the bank account.
How is a refund received?
Refunds are transferred to the account used to place the original order. The bank transfer may appear under the name Mollie Payments. A coupon code can also be provided if preferred.
What should be done if the wrong items are received?
Please contact the studio as soon as possible if incorrect items have been received. The issue will be reviewed and resolved.
What happens if a return is not received?
The customer is responsible for the item until it reaches the studio and for the cost of return shipping. A tracked delivery service that provides insurance for the value of the goods is recommended.
Products purchased through foekjefleur.com are covered by a two-month warranty against material and manufacturing defects. After this period, customers can still contact the studio to discuss the issue.
A copy of the receipt or proof of payment is required for warranty claims.
For international warranty claims, replacement products can be shipped where appropriate. Additional customs duties and fees resulting from the replacement shipment cannot be reimbursed.
For products purchased through retailers, the studio can answer questions about the products but cannot process returns, credits or replacements. The warranty does not cover general damage caused through use.
The studio focuses on reducing its ecological footprint through considered choices in food, lifestyle and production. The aim is to use fewer resources and extend the life of the things already in use. High standards are maintained for materials, and production partners are selected based on trust and responsible practices.
Factory
Products are produced in Europe and China under close contact with the production facilities. Working conditions are monitored to ensure that workers operate in safe and fair environments. Further information is available on the Suppliers page.
Packaging
Paper packaging is used wherever possible because it is easier to recycle. Small plastic packaging has also been eliminated. Products are packed using recycled and reused filling materials.
Protective plastics and boxes received from fabric suppliers are reused where possible. Orders placed through foekjefleur.com do not include unnecessary printed documents, such as return forms. These can be downloaded from the website when needed.
B-choice
A-quality products are the standard for the collection, but occasional production mistakes can result in samples or B-choice products. These items are offered at a reduced price through periodic sample and B-choice sales.
