returns

returns

How can I return my order?
If you change your mind or are dissatisfied with the purchased goods, it is possible to return the item(s) you ordered within 14 days following the delivery of your order. Please note that all sale items are final sales and may not be returned. Simply download the returns form and enclose it in your package and send an e-mail to charlotte@foekjefleur.com with your name, order number, and what you will return. Please also let us know if you would have a refund or coupon code to exchange the product. Send your package to:

Foekje Fleur t.a.v. returns
Baan 74
3011CD, Rotterdam
The Netherlands

We expect the returned item(s) to be unused and in its original condition and packaging. The item is your responsibility until it reaches us and the costs of returning the item to us are at your expense. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. Make sure you get a tracking number for your shipment. Once your returned item has arrived, we’ll need 6-8 business days to process it. Please allow an additional 2-3 business days for the transaction to appear on your bank account.

Can I exchange my order?
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If you would like to exchange an item, please return the item you do not wish to keep and place a new order for the desired exchange item. We can give you a coupon code but please send us an email first!

Can I return or exchange my order in one of your stores?
No, sorry at the moment we don’t have our own store but it could be in our warehouse. Please send us an email and we will check what we can do.
Can I return a product purchased from a retailer?
Products bought at one of our retailers need to be returned at the store of purchase.
Can I exchange a gift? To exchange an item you received as a gift you’ll need the original receipt or order confirmation. Please send us an email at charlotte@foekjefleur.com if you don’t have these.

How long does it take to process a return?
Once your returned item has arrived, we’ll need 6-8 business days to process it. Please allow an additional 2-3 business days for the transaction to appear on your bank account.

How do I get my refund?
We’ll transfer the refund back into the account which was used to place the order. The bank transfer may be under the name of Mollie payments. Or if desired we can give you a coupon code you can use in the shop.

I received the wrong items. What should I do?
We’re very sorry! But we’ll make it right. If you received incorrect items in your shipment, please contact us as soon as possible. Email us at charlotte@foekjefleur.com 

What happens if you don’t receive my return?
The item is your responsibility until it reaches us and the costs of returning the item to us are at your expense. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. Make sure you get a tracking number for your shipment.